What is a customer onboarding process?
Ask any marketing and start up business what their most crucial aspect is and its onboarding customers.When a customer is about to start using your process for the first time, that is what we define as onboarding. Onboarding is a comprehensive process that begins the moment that a customer decides to start to sign up to your system. In fact, it’s actually before then. It’s when a customer reads an article that mentions you as part of some SEO campaign, it’s when they first log onto your website. You never get to make a good first impression twice, so it is said, this is just as true with the customer onboarding process.
One of the first things that you’ll need to have when looking to take someone through the onboarding process is to establish a KNOW YOUR CUSTOMER routine and policy. It’s where you’d look at using a www.w2globaldata.com/regulatory-compliance-solutions-and-software/know-your-customer/. With that in place it means the customer, and you, can enter the site safely and use it in the knowledge that data is protected.
If this isn’t followed through it can have an immediate impact on the customers perception of you and your business. There is no end of issues that can create a problem for you going forward. If you lose the customer now it will reflect on the wider aims of the business. Plus, and it’s an inescapable fact, customers are more likely to say when they’ve had a bad experience over a good one.